Being fairly new to Twitter, I had totally underestimated on how handy and useful it can be.Twitter isn’t just a good way to share random thought, BrightKite your location, share photos of what you are eating, get instant feedback, etc. Twitter has become a solution for companies to provide quicker customer service, and a more personalized communication portal for consumers.
While on the search for a new pair of Vans Classics, I had the chance of coming in contact with Tony Hsieh (@zappos). He contacted me via DM when I expressed that I wasn’t able to find a pair of shoes in my size…..
I was shocked and happy at the same time. Just 10 days later, I was wearing them.
Last week at CES, Truphone announced its latest intergration of Skype into their software got me really excited! I expressed my excitement and disappointment with Truphone in the past. Less than 12 hours later, @Truphone replied my tweet….
A simple message like that made a consumer like me, a happy customer. It is a good feeling to be helped without having to dial a 1-800 number. So no more long holds on the phone, or being transferred to different departments for 30 minutes and still not having your problem solved.
when running a business, the first thing you should do is always establish a good customer service”.~
Posted by Sebastian Sanders on July 12th, 2010.